We recognize that the way people think about and plan work is often disconnected from how work is actually performed in the real world. We assist organizations to shift their focus from bureaucratic compliance and the prevention of adverse events to empowerment, learning, and a resilient mission focus by connecting and aligning distal managers and planners with frontline operators. The following principles are the building blocks of our coaching approach and foundational to building competitive advantages in safety, efficiency, quality, and profitability.